They all have their Positives and negatives try to find one that has the ability to boot to safemode with Networking.Īfter you have your remote Support Clientįirst and Most important Tool in my arsenal isn't really a tool at all. Here is my Toolkit this is primarily all we do:įirst off Picking the right Remote Support Client Makes all the Difference when it comes to background support Meaning (Un logged in/Late night Repairs) Call me paranoid, but I think techs need to avoid being accused of file sharing more than regular users.
By that I mean only has free software, not your mp3 collection or licensed software, this includes external drives. However, it's a good idea to do the remote support from a computer that doesn't have much.
With remote jobs, you don't have to worry about the toolkit as much as on-site, because you have access to your lab, and the internet. But also, anything that can make it more set it and forget it (bundling things together so that they will run automatically one after the other etc) is more important than with on-site (like it is with in-lab jobs).
Having said that, for common downloads that you have to jump through hoops for (wait 30s for download button etc) you it is worth it to have them (latest version!) on your system to transfer rather than downloading from the original site.Īs with on-site jobs, anything that makes it faster (portable apps etc) is welcome. Because this is over the internet anyway, you will probably download a lot of what you need.
Portable Firefox setup the way you like it, and with bookmarks to useful sites. If your remote program doesn't support it (or even if it does because sometimes they are crappy) have instant messaging or perhaps Skype installers ready. This way you if you need to do a restart, you don't need the client to do anything. There may be a tool out there for this, but I've always done it through Run 'control userpasswords2'. One of the first things to do is make sure that ultravnc or whatever you are using starts as a service automatically, and then make it so that a user logs on automatically.